Job Details

Job Title EMR health Desktop level 2 support
Last Updated On 01-01-2017
Company MY HR Supplier
Location New York City, , USA
Experience 5 - 5 Yrs
Exp. Level Midlevel
Job Rate / Salary DOE
Certificates Preferred No
Employment Types Full-Time

  • The helpdesk professional will serve as a first point of contact for people experiencing a variety of difficulties with their software and/or hardware
  • The help desk professional shall communicate by telephone, email, instant message, chat, or in person with coworkers and customers. The helpdesk professional will efficiently and effectively work through a series of questions to identify the issue and/or problem, systematically work through all of the responses to arrive at a solution.
  • The helpdesk professional solves problems on the telephone, email, IM, chat or in person by talking with coworkers and the customer through the necessary steps in order to arrive at a solution.
  • The help desk professional must be able to assist customers at all levels of technical knowledge with their problems.
  • The helpdesk professional should gain proficient working knowledge of the system they are responsible for supporting.
  • The helpdesk professional should remain up to date with all new upgrades and system enhancements and changes at all times to ensure effective solutions are given to customers.
  • The helpdesk professional should maintain exemplary customer service at all time when in communication with all customers.
  • Strong Technology skills
  • Excellent verbal and written communication skills
  • Ability to think quickly, methodically, and logically under pressure
  • Ability to multitask and prioritize a busy workload
  • Strong Customer Service Skills

Required Experience

  • Experience with Homecare Homebase or other clinical IS or EMR software required
  • Experience with or understanding of windows system, Linux/Unix
  • Need solid communication skills

 

Required Skills :