The helpdesk professional will serve as a first point of contact for people experiencing a variety of difficulties with their software and/or hardware
The help desk professional shall communicate by telephone, email, instant message, chat, or in person with coworkers and customers. The helpdesk professional will efficiently and effectively work through a series of questions to identify the issue and/or problem, systematically work through all of the responses to arrive at a solution.
The helpdesk professional solves problems on the telephone, email, IM, chat or in person by talking with coworkers and the customer through the necessary steps in order to arrive at a solution.
The help desk professional must be able to assist customers at all levels of technical knowledge with their problems.
The helpdesk professional should gain proficient working knowledge of the system they are responsible for supporting.
The helpdesk professional should remain up to date with all new upgrades and system enhancements and changes at all times to ensure effective solutions are given to customers.
The helpdesk professional should maintain exemplary customer service at all time when in communication with all customers.
Strong Technology skills
Excellent verbal and written communication skills
Ability to think quickly, methodically, and logically under pressure
Ability to multitask and prioritize a busy workload
Strong Customer Service Skills
Experience with Homecare Homebase or other clinical IS or EMR software required
Experience with or understanding of windows system, Linux/Unix